Get the assistance you need for Andar/360, Cloud Hosting, or ENTERPRISE via phone, email, or directly through the Freshdesk Customer Portal.
See above for contact information.
Freshdesk is the new Help Desk online portal for all Andar Software users.
Do I Need to Create a Freshdesk Account in Order to get Support?
The short and sweet answer is no.
Whether you create a Freshdesk account or not, you can expect to receive the same exceptional service you're used to. Call or email us to request assistance.
We recommend creating a Freshdesk account if you'd like to refer back to all open and resolved tickets in one convenient place.
How do I Create a Freshdesk Account?
Create your Freshdesk account by clicking the 'Sign up' button on the top right corner of the Andar Software Freshdesk Customer Service Portal.
Please ensure you register for Freshdesk using your work email address.
After signing up, you will receive an email with a link to activate your account and choose a password. If you do not receive this email, please get in touch with our support team.
It is recommended that every member of your team has their own individual account on Freshdesk.
How do I Submit a Help Request Through Freshdesk?
The most convenient method to contact our support team is through email. Optionally, submit your request for help within Freshdesk.
1. Registered users can click the 'Login' button in the upper-right corner of the Freshdesk Customer Service Portal.
2. After you log in, click the 'Submit a ticket' button.
3. Your email will automatically be filled in for you. Please enter the following information:
a) Provide the subject of your request.
b) Select the applicable product based on your request.
c) Share a detailed explanation of the problem you are experiencing.
d) If needed, attach a file to your ticket.
4. Hit 'Submit'.
Your ticket will be sent to the next available customer service representative.
Will I be Notified After Submitting a Request for Help?
After you contact our Help Desk via phone, email, or Freshdesk, we will send you an email notification containing your ticket number.
Your assigned customer service representative will respond to your help request via email.
You can retrieve your communications with our customer service team by using Freshdesk.
Can I View the Status of my Request?
At any time, you can check on the status of your ticket.
1. Log in to the Andar Software Freshdesk Customer Service Portal.
2. Select 'View All Tickets' OR click the 'Tickets' tab in the top navigation.
3. All open and closed tickets will be displayed. Use the 'Status' drop-down to filter your ticket search.
4. The status of your ticket is displayed on the right-hand side. Click on the ticket of interest to review all communications with our customer service representatives.
Do you Save my Request for Help?
Your initial request for assistance and all follow-up communications are saved in the Freshdesk Customer Service Portal.
When you leave us a message by phone, it will be transcribed and saved in Freshdesk.
Can I Still Submit Projects in the Customer Support Center?
July 28th, 2023 is the last day to submit a project in the Andar Software Customer Support Center.
Please direct your questions, professional services requests, bug reports, and recommended enhancements to our support team via email, phone, or Freshdesk.
Can I Search Past Projects in the Customer Support Center?
We want to ensure you have access to as many resources as possible. That's why the 'Project Search' functionality in the Customer Support Center will remain accessible.
At this time, you cannot search support requests in Freshdesk.
